Analysis of the Influence of Servant Leadership, Job Crafting and Quality of Work Life on Organizational Citizenship Behavior and High School Teacher Performance in Pematangsiantar City

Abstract

This study aimed to determine how servant leadership, job crafting, and quality of work life impact organizational citizenship behavior and teacher performance based on job satisfaction. This study involved 278 high school teachers in Pematangsiantar City. This study aimed to determine how servant leadership, job crafting, and quality of work life affect organizational citizenship behavior and teacher performance through job satisfaction. This study used a quantitative approach. This study used a sample of 278 high school teachers in Pematangsiantar City. This study obtained data from the results of filling out the questionnaire and then analyzed using the Structural Equation Modeling analysis technique with the help of the AMOS version 22 program. The results showed that satisfaction could positively and significantly mediate the influence of servant leadership, job crafting, and quality of work life on organizational citizenship behavior and teacher performance. Servant leadership partially did not affect OCB and teacher performance, and job crafting partially did not affect OCB and teacher performance. The results of this study indicate that satisfaction was able to positively and significantly mediate the influence of servant leadership, job crafting, and quality of work life on organizational citizenship behavior and teacher performance. Servant leadership partially does not considerably influence OCB and teacher performance. Job crafting hurts teacher OCB and is not significant on teacher performance.